Controller Details:TokenPlace LTD, 207 Regent Street,London, United Kingdom
Contact email address: [email protected]
Tokenplace provides an information service, allows users to receive information about market conditions, charts and analytics, communicate with other users and see quotes of various trading platforms, such asBinance, HitBTC, Huobi, Bitfinex and others.
Privacy is our priority.
What types of personal information do we collect?
We may collect information about your devices, including your IP address, operating system, the type of browser, your location and some metadata in order to customize our services for you, manage and improve them, including, but not limited to their safety. This type of information is only collected in anonymized or aggregated format, and is not personally identifiable.
Any information collected by us for analytics may be transferred to a third party. Due to the global nature of the Internet, we may process and transfer data across international borders. We make our best effort to ensure security of your personal data, even though it is anonymized, in the case of transfer thereof to any third party or to any third country. We will also make our best effort to ensure that any recipient of your personal data will process them as conscientious as we do and will process your personal data in strict accordance with our instructions.
Why Do We Collect Personal Information?
We use and disclose personal information for the purposes that we have disclosed to you, except as otherwise permitted by law. We will request your consent before we use or disclose your information for any materially different purpose. Unless specifically described below, consent may be obtained in any legally sufficient method. For example, depending on the circumstance and the laws of your jurisdiction, consent may be obtained by providing you with notice and the opportunity to opt-out.
In general, we collect, use and disclose personal information to meet the needs of our customers and for our business purposes, including:
- to provide the products and services you request;
- the day-to-day operation and maintenance of accounts and services;
- collection of amounts outstanding from you;
- to tell you about services or other related products and services offered by us;
- to manage our websites and services;
- to understand our customers and their needs;
- to learn about our markets and design and improve our services and related products;
- to administer and process any request for information or job application;
- to comply with our regulatory and legal obligations, including but not limited to warrants, subpoenas and court orders or to meet government tax reporting requirements;
- to contact you(includingby way of e-mail), including: in response to your inquiries and comments, and to safeguard your interests;
- to provide you with information about our products and services, or those of others, that you may be interested in;
- to investigate suspicious activities; and
- to protect our rights and property.
We may collect personal information from visitors to our websites and individuals who participate in a promotion, contest or survey(includingonline or via telephone). We may use this information to advise them of products, services and other marketing materials which may be of interest to them. We may also invite visitors to participate in market research, surveys and similar activities.In the event we propose to buy or sell any business or assets, we may disclose your information in an anonymized form. This information would only be disclosed to a prospective buyer or seller and would also be anonymized. In the event of an acquisition or merger we will give you notice if, and before, there is any transfer of information.
If we would process any personal data which may identify you directly or indirectly, we will not use your personal information already obtained for purposes essentially different from the initial purposes of collection and use of your personal data without your explicit consent.
We pursue the legitimate interests in direct marketing of our products and services. We may send you emails from time to time to inform you about the most important news regarding us and our services, including, but not limited to, updates, new products and services.
How Do We Collect Information on Our Users?
There are two main methods we use:
1. We collect information through your entry and use of the Service.
In other words, when you are using the Service we are aware of it and may gather, collect and store the information relating to such usage.
2. We collect information which you decide to provide us voluntarily.
For example, we collect Personal Information when you register and open an Account, and/or when you subscribe to our newsletter. Further, we collect information regarding your crypto assets(andrelated financial information), which you chose to upload to the Service.We may gather, collect and store the Personal Information either independently or through the help of our authorized third-party service providers, after we ensure that they meet industry security standards.
3. What are the Purposes of the Collection of Information?
Non-PII is collected for the following purposes:First, we need this information to be able to provide and operate the Services, so as to tackle and resolve bugs, errors and other issues that may arise from time to time.We want to better understand our visitors and Users, so we can constantly improve our Services and make them relevant.We extract statistics and aggregations from the information, to allow for better research over time.Improve the quality of the Service by formulating, customizing and enhancing the User’s experience and the design of the Service.
Personal Information is collected in order to:Enable the overall operation of the Service.Personalize your experience on the Service and associate your activities to your Account.Improve the quality of our Service by formulating, customizing and enhancing the User’s experience.Allow us to contact Users with proposals and tailored information regarding new products, events, offers, services, features, enhancements, special offers, upgrade opportunities, and events of interest etc.Send push notifications to the User’s device after the User has agreed to accept push notifications from Tokenplace. Users can deactivate push notification by changing their settings within the App.Verify the User’s identity when he/she signs in to our Service, as well as verifying User’s identity for the purpose of dealing with inappropriate User interactions and/or fraudulent use of our service.Be able to contact Users for the purpose of providing them with technical assistance and support, so astosafeguard and protect your Account and access to your Account.Determine general geo-location information(i.e.,country and region) from which the User’s computer is connected to the Internet in order for us to know the general location of our Users as well as in order to safeguard our Service.
Where do we store personal information?
Generally, the personal information that we collect from you will be stored in the United Kingdomand other countries, which may have different privacy laws and standards than those in your country of residence.It is important to note that some or all of your personal information provided to third party service providers may be held in countries other than your own, including in particular the United States. You acknowledge and understand that your personal information will be subject to the applicable laws of each such jurisdiction, which may not provide for the same protection as your country of residence. For example, government entities in the United States and other countries may have certain legislative rights to access your personal information. If you have questions about our policies and practices with respect to service providers outside your jurisdiction, including the collection, use, disclosure or storage of such personal information by our service providers worldwide, you may contact our Chief Privacy Officer by e-mail at
[email protected] you provide online and on applications or other forms, or through discussions we have with you or your representatives, such as your name, address, date of birth, investment experience, risk tolerance, and any information about your personal investment goals or objectives. Information about your transactions with or through us, such as your account balance, trading activity, and account history, if applicable.
Individual Rights for European Economic Area Residents under GDPR(General Data Protection Regulation)
The GDPR regulation provides rights for individuals(datasubjects): Right of AccessRight to Rectification of Erasure ProcedureRight to ObjectRight to Data Portability
How do we protect the confidentiality and security of personal information?
We maintain reasonable physical, electronic, and procedural safeguards to protect your personal information. We place your account information on the secure portion of our website, using firewalls and other security technology to protect our network and systems from external attacks, and we require you to enter a unique user name and password to access your account information online. Our servers are enabled with Secure Sockets Layer(SSL)technology to prevent unauthorized parties from viewing the personal information that you provide or access during a secure session(lookfor the padlock icon on your browser). In addition, if you access information online, we use digital certificate services to authenticate that you are transacting with our website and not the website of an impostor.If EU data is transferred outside the European Economic Area, we will ensure that the receiving party is in full compliance with General Data Protection Regulation(GDPR)rules through contractual clauses.Our employees and third party service providers have access to your personal information only on a”needto know” basis. We conduct regular internal audits of our business practices and procedures in order to protect your personal information.
How long do we keep your personal data for?
Your personal data will be stored for the duration of your active Tokenplace subscription for general usage of the site and communication purposes.If your subscription falls into inactive status, we will dispose of your data within 90 days. In some cases we may keep a hash of your e-mail address to prevent repeated usage of the free trial.
Use of automated decision-making and profiling
In some cases, your data may be used to create a”profile”in an automated fashion. This profile information may be provided to third parties for analysis in order to provide you with a better customer experience.
How can customers access and update their personal information or correct any inaccuracy?
As a customer, you can access and update certain personal information that we collect about you. You may log on to our website using your user name and password. From the home page, click on you user name in the upper right and select the Account tab.We shall make every reasonable effort to maintain your personal information in an accurate, complete and up-to-date form. If you believe that your personal information is inaccurate, incomplete or out-of-date, you may request a correction at any time. Unless we have your personal information in our capacity as a third-party administrative record keeper, when you successfully demonstrate that your personal information is inaccurate or incomplete, we will correct or update the information as required.Please note that before we are able to provide you with any information or correct any inaccuracies we may ask you for additional information to verify your identity. We will only use this information to verify your identity.If you wish to have your data deleted please feel free to send a deletion request to our Chief Privacy Officer at [email protected] and we will respond to your request within 28 days.
Our website is not targeted to children under the age of 13 and we do not intentionally collect personal information from children under the age of 13. If we discover that a child under the age of 13 has provided us with personal information through this website, we will take reasonable steps to delete the information. If you believe we may have accidentally received personal information from a child under the age of 13, please contact us immediately.
What should I know about”cookies”?
Our cookies do not contain personal information about you. Tokenplace will not store identifying personal information in website cookies.You do have control over cookies. Most Web browsers can be set to notify you when an HTML cookie is placed on your computer. You can manually delete HTML cookies and set most browsers to refuse to accept HTML cookies, although doing so may affect your website experience.
Linking to other websites
In many cases, Tokenplace may provide an external link to an outside exchange or other website. This link does not constitute an endorsement. As of this writing, we do not serve ads to our users, we do not promote third party websites or apps, nor do we intend to. We do our best to remain an agnostic, data-centric platform that is free of bias.
Updates to This Policy
If you have any questions regarding collection and use of your personal data and you are unable to find such information on our website, you may contact usat any timeand we will make our best effort to respond within 48 hours.Please bear in mind that we do not identify our users and we may not provide you with information regarding your personal data. We shall also inform you that if you are a citizen or a resident of a Member State of the EU, you may apply to supervisory authority for assistance in enforcement of your rights.